Safety information
Please put your safety first
This service does not judge whether you are safe. Talking to a specialist helpline lets you work through the options for your situation together.
If you are in immediate danger, call 110 without hesitating.
These helplines are operated in Japanese. If you need support in another language, say so at the start of the call and ask to be connected to an interpreter.
DV相談ナビ#8008
Connects you to your nearest spousal violence counselling and support centre.
内閣府男女共同参画局(opens in a new tab)DV相談＋（プラス）0120-279-889
Phone counselling 24 hours a day, plus chat and email.
内閣府男女共同参画局(opens in a new tab)児童相談所虐待対応ダイヤル189
For when you are worried about violence or verbal abuse towards a child. Open 24 hours.
こども家庭庁(opens in a new tab)警察相談専用電話#9110
For when the matter is not an emergency but you want to consult the police.
警察庁(opens in a new tab)
If you are worried someone may see your device
- ・If you do not sign in, what you entered disappears the moment you close the browser.
- ・We keep what you are consulting about out of the URL, so it does not stay in your browser history.
- ・Notifications never name what you are consulting about or which programme it concerns.
- ・The page name shown on the tab does not reveal what you are consulting about.
What to take if you have to leave
- ・You do not need all of it. If you are in danger, leave first, even with nothing.
- ・For anything you cannot take, a photo still helps — with the number you can at least start a reissue or an application.
- ・Being seen to prepare can increase the danger. Gather things gradually, and keep them somewhere other than their usual place.
- ・When you move your residence registration or handle your My Number card, there are protective measures that keep your address hidden. Tell the counter you need the support measure for domestic violence cases.
Proof of identity
- ・マイナンバーカード（または通知カード・個人番号が分かるもの）
- ・運転免許証・パスポートなどの本人確認書類
- ・健康保険証（マイナ保険証を含む）
- ・在留カード・特別永住者証明書
Your children’s documents
- ・母子健康手帳
- ・子どもの医療証・乳幼児医療証
- ・子どもの健康保険証
- ・通っている保育園・学校の連絡先
Money
- ・預金通帳・キャッシュカード
- ・印鑑（銀行印）
- ・当面の現金
- ・クレジットカード
Work and pension
- ・基礎年金番号通知書（2022年3月までに交付された年金手帳）
- ・雇用保険被保険者証
- ・直近の給与明細・源泉徴収票
Records
- ・けがの写真、壊れたものの写真
- ・診断書
- ・出来事を書き留めたメモ（日付が分かるもの）
- ・録音・メールやメッセージの控え
Everyday needs
- ・常用薬・お薬手帳
- ・眼鏡・コンタクト
- ・スマートフォンと充電器
- ・数日分の着替え
What this service does not do
- ・It does not make the final judgement about whether you are safe. It connects you to specialist helplines.
- ・Where an answer touches on safety, it will not suggest things like talking it over with your spouse.
- ・The safety guidance and the helplines listed are not generated by AI.